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Cancellation fee and insurance

Sometimes it changes...

Dear guests,


The health and well-being of you and our employees is our top priority. As everywhere in our new everyday life, rules for the safety of all of us now also apply on vacation. In order for you to be able to enjoy your holiday to the fullest, you also need personal responsibility and your help, given the variety of specifications and measures that we implement with full responsibility, so that we can succeed together.

Support us and please follow our health and hygiene measures. Protect yourself, your family and other guests with respectful and appreciative interaction - then nothing stands in the way of a relaxing and safe holiday.


The Austrian federal government is constantly adapting its measures and guidelines in relation to Covid-19.

We have also adapted some processes in our house to the applicable hygiene and safety regulations. This applies to rules of conduct, the design of offers and also internal processes. Here we would like to inform you briefly about it. However, since the specifications can change continuously, our measures are changed and adapted accordingly.


We are not an authority and cannot provide any legally binding information. All information is provided without guarantee, errors and changes reserved.



Please inform yourself before arrival in particular:


    about the currently valid entry regulations to Austria, as well as

    about the return travel regulations to your home country, in particular about registration and any quarantine obligations.



Important information at a glance:


All important information about the currently applicable regulations can be found at:


Gerald Kirschner

Gerald Kirschner

Junior Manager and Head Chef

Special offers & last minute

Worry-free Reservations

Our CaNcellation policy

Our cancellation policy in accordance with the General Terms and Conditions Act  (AGB's) apply. 

Storno: We recomend you to make a travel insurance.

Sometimes things turn out differently than planned and the long-awaitet vacation cannot be taken.And then in addition to the disapointment , there are also the canceling costs!

Our Partner the europäische reiseversicherung is at your side and mitigates the financial consequenses.

Cancellation conditions:

The cancellation conditions according to the general terms and conditions apply
Up to 3 months before arrival   free of charge /€ 35 for the processing 

3 months to 1 month before arrival   60% of the travel price

1 month to 1 week before arrival       90% of the travel price

7 days in advance                                  100% of the travel price